Hello there!
How can we help you?
About Bluehouse
All products offered by Bluehouse must meet at least three of our Blue Labels.
We make a big effort searching and selecting our sellers but we also don't want to limitate their access.
The seller has to sign an affidavit in which they declare that the products that are going to be sold are legal, true and that they respect the selected Blue Labels. They also complete a Sustainability Statement that enable us to understand their production procedure of their products.
You can read more about Sellers Policies in here.
We rely on the good faith of our vendors to expand their products to a community that seeks well-being.
If there is any product or brand that does not comply with the Blue Labels, please inform our mail [email protected]
Buying
The ordering process at Bluehouse is very simple:
- Click on products to get to their respective detailed view page. In addition to the name, description and photo of the product, the price, the offering shop, the shipping costs and the delivery time are displayed here.
- Now select the variant you want, if, for example, several colors or sizes are offered. Add the product to your shopping cart by clicking the "Add to cart" button. In the shopping cart you can determine the number of items that you would like to have delivered. If your desired number is not displayed, it is more than the stock available of the selling retailer.
- Before you go to checkout, you can enter a voucher code if you want to pay with a Bluehouse voucher.
- Have you collected all the items you want in your shopping cart? Then click on “Checkout” and follow the instructions on the screen. You will be asked to provide the billing address, delivery address and the desired payment method.
- Once the payment has been completed, the shop will be notified and your goods will be shipped according the time the seller has determined.
IMPORTANT! Read the return and refund policies of each store. This is important to ensure that you meet the necessary requirements in case you want to return your order.
No.
You can only place orders with Bluehouse online via our website. You can choose whether you want to register as a user or prefer to order as a guest without registering.
Selling
Anyone that creates or sells ethical, environmentally friendly, healthy or eco products/ services can create a store and sell on Bluehouse.
We do require that all products respect at least 3 of our Blue Labels, being the first two "Fair & Safe Working Condition" and "Cruelty Free".
Read more of Blue Labels here.
Before starting, please read Terms & Conditions and Privacy Policy.
IMPORTANT! Check that your products respect the Blue Labels, our set of criteria, that makes Bluehouse the conscious marketplace
- Click on Sign up button, and select “Register as a seller”.
- Fulfil the form with the information required and download the Sustainability Statement.
- Submit the form.
- Send the Sustainability Statement to [email protected]
- In the next 1-5 working days you will receive a confirmation email with Next Steps. In the event that the form is not completed correctly or we have any doubt about your submission we will contact you for further questions.
- Complete your Selling Account + Payment Account in Stripe
- Upload your products
- Start Selling! 😀
Our fees are simple and transparent.
When you sell on Bluehouse, there are some fees related to the services offered.
- Commission per Transaction
When you sell an item on Bluehouse there is a 10% service fee + Payment Processing Fee*.
*Payment Processing Fee varies with the different payment methods.
iDEAL – €0.25
European Credit Card: 1.80 % + €0.20
Bancontact – €0.34
Refunds (all payment methods): €0.23
*Pricing is excl. VAT
Other Methods: Giropay 1.5% + €0.20 / SOFORT Banking: 0.90% + €0.20 / PayPal: €0.09/
- Mollie Account Monthly Cost
In order to get paid within Bluehouse platform, it is required to create a Mollie account.
- Mollie Account Fee: Pay €1.75 per month
- Payouts: Pay €0.25 per batch (We suggest 1 per month to reduce this cost)
- Funds Routing: Pay 0.20% per split transaction
Read more about it in the Sellers Guideline.
You only need Products, photos of the product and a bank account where we can pay you.
We attach great importance to the transparency of each uploaded product, that is why we ask each seller to respect the Blue Labels and detail the materials / ingredients and production process.
Also you need to complete a Sustainability Statement in your registration as a seller.
Our mission is to bring ethical, transparent and sustainable products closer to our growing community.
We do not want you to worry about marketing costs, because that is our job! We are a team, and as a team, we will make our community grow and showcase your eco-friendly product.
Buyers can easily find your store just by browsing our search engine or filtering by brands. Also, we will promote your business, products and information through our multiple marketing platforms.
Let's spread consciousness towards a better world! 🙌
No! Our easy-to-handle platform allows you to create your Store in simple Steps. You will need of course your Brand Logo, product photo and the information of your business. Please, if you need any advice to enhance your store, contact us to [email protected]
We use Stripe as a payment method, so the first thing to do once you set up your account is to create an account on Stripe (within the Bluehouse Dashboard) and enter your bank and tax info.
Always keep this information updated so your deposits are transferred without delay.
Payments that are made by consumers to your store will be shown on the dashboard in your account and we will transfer these amounts to your bank account on a monthly basis.
Per transaction with a consumer we will deduct a service fee + payment processing fee that depends on the payment method. In order to allow for these payment methods offered by Stripe we will also charge you a monthly fee, starting from your first sale on the platform. Please see Fee information.
Read more about in Sellers Guideline.
You don't need to worry about this. Our payment system will take care of it. You will be able to see all of your account movements on your Dashboard.
Of course 😁! We’d be delighted if you used our platform as your main sales channel.
Payment Methods
. iDEAL
. Maestro
. Visa
. Mastercard
. American Express
. Bancontact
Other Methods: Alipay / EPS / giropay / Multibanco / Przelewy24 / SEPA Direct Debit / Sofort / WeChat Pay / Klarna
We deal in € (euros).
Shipping
Our partner is Fietkoeriers. We recommend checking this link to ensure that your location is available for pick up to use our shipping. Please contact us to [email protected] to create your sub account.
Not in the zone? No worries, we have another partner, DHL parcels. Contact us anyway and we will look for the best solution for your business.
Own shipping courier? Please provide us with the details about your courrier (Company Name, Rate, Contact Number, email) and we will contact you back ASAP.
We recommend you contact the Seller directly first from the Seller’s store page. You can then follow up your order and ask for any tracking information to help locate your order.
The response will be updated on your Account Setting > Seller Support Ticket and you will be notified by email.
If you don’t receive a response within three business days, then please send an email with the order details to [email protected] and we will do our best to resolve the issue as soon as possible.
This can vary based on the delivery method that the Seller has provided or that you have chosen, it also depends on your location, the Seller will have specified the shipping details on the Policy section on their shop page, including the handling time.
We only ship within The Netherlands.
We look forward to shipping throughout Europe in the near future!
Rates for sending your package by DHL Parcels within The Netherlands.
S | Up to 5 kg / 10 liters | Longest side 120 cm and other sides 60 cm | €5.61 |