Hemper

Shipping of the items are delivered between 5 to 15 working days.

RETURNS

If you have made a purchase, you can return it within 14 days without justification.

The period starts from the day you receive the package indicated at the time of purchase. In the event that several products from a single purchase are sent separately, the period will start to run from the day the last product was sent.

To make the return, you must follow the instructions of Bluehouse Return & Refund Policy.

The return will be free, however shipping costs must be paid by you. The amount to pay is €16 (Return costs are different from the Delivery cost).

The amount will be refunded once we have received the product back and we have verified that it is in perfect condition. To proceed with the refund, we will use the same type of payment method used at the time of purchase. It make take from 5 to 10 days.

If the product is not in the same condition in which it was delivered, due to having suffered some damage or a decrease in its value, you can be held responsible for these damages. Therefore, we would appreciate if you would prepare the product in a sealed bag to avoid damage when returning it to the office.

CHANGES

If you have received your product but prefer another model, there will be no problem making the change, within 14 days. Simply proceed as with a return and then place a new order.

We will reimburse you for the difference in costs of the selected product once we have received the product and we have verified that it is in perfect condition.

If upon receiving the product it is not in the same condition in which it was delivered, due to having suffered some damage or a decrease in its value, you may be responsible for said damages. Therefore, we would appreciate it if you would put the product in a sealed bag to avoid damage when returning it to the office.

RETURNS OF DAMAGED PRODUCTS

If the product you receive has any damage, please feel free to contact us within 14 days. You can contact us through “Get Support” on our vendors Store. We will ask you to send a photograph showing the tare. The term will count from the day you received the order or it was received by a third party indicated at the time of purchase. In the event that several products of an order are delivered at separate times, the term will begin to run from the date the last product was received.

In the case of a tare or damaged products, both returns and exchanges will be free, including the cost of transport.