BUYER POLICIES
For consumers.
CHOOSE A TOPIC
- What is Bluehouse World?
- Who are these terms of service for?
- Accounts are strictly personal.
- Respect our community guidelines.
- What can (not) be purchased on our platform.
- Buying on our platform.
- Rating system.
- We provide no warranties on the products and services offered by brands.
- Intellectual property rights.
- Warranties on the platform.
- Data protection and privacy.
- What we do if you breach our terms.
- Indemnification.
- Limitations of our liability.
- The law that governs these terms and what we do in case of any disputes.
- Changes to these terms.
- Other formal legal provisions.
- More information
1.1
Bluehouse World is an online platform that brings together conscious brands, information and consumers.
1.2
As a consumer, you can find offers for products or services on our platform from brands that are conscious in one form or another, as well as useful information to help us change the way we live and interact with the world. We view criteria such as eco-friendly, sustainable, ethical and transparent (regarding information about materials, ingredients and production processes) as conscious.
1.3
With this platform we strive to make it easier for everyone to change consumption habits, lower our footprint on the world and to spread the word to others, making an impact on society for the better from the bottom up.
1.4
We are an intermediary platform. Brands and consumers enter into a direct agreement with each other when a consumer purchases a product or service from a brand. The brand determines the purchase price, shipping costs, delivery time and available delivery method and the other conditions that apply to the purchase, including any return options. You agree to these conditions when making the purchase. While we facilitate reaching such agreement, we are not a party to it.
1.5
Our activities as a platform may be legally qualified as an intermediary service. In that regard you expressly agree that we act as an intermediary for both parties to the agreements between you and the brand. We have no conflict of interest in doing so and we charge a fee only to the brands, by deducting a percentage of each purchase price as service fee and charging a payment processing fee, which is transparent in these terms of service.
1.6
In case we also sell or deliver any products or services ourselves, we make this transparent within our platform.
2. Who are these terms of service for?
2.1
Are you a consumer? Then these terms of service apply to you. We have a separate set of terms of service for brands.
2.2
These terms apply to all use of our platform and services.
2.3
You accept these terms of service, including our community guidelines and privacy policy, when you register for an account and/or when ordering a product or service.
2.4
All these documents are available in the registration and ordering process for you to review, where you will also find an option to save or print them for later examination. They are also easily electronically accessible on our website. Upon request they will be sent to you free of charge and without delay.
3. Accounts are strictly personal.
3.1
We welcome everyone to join our platform, but only real people. We do not accept fake accounts and you are obliged to register your real name and use your real email address when creating your account.
4. Respect our community guidelines.
4.1
Please respect our community guidelines. These are an expression of our values and essential for anyone to have the right to use our platform. They are an integral part of these terms of service, as are all other documents to which these terms of service refer.
5. What can (not) be purchased on our platform.
5.1
The essence of our platform is that it contains conscious brands, products and services only. We require representations from our brands against greenwashing and (other) misleading information, products, services or practices. We request our brands to determine which Blue Labels we use they are in line with.
5.2
However, please note that we do not warrant that the brands, products and services on our platform are conscious in every way. We also do not provide any kind of certification as to the brands that sell through our platform and their products or services. Please inform us in case you believe any of the brands, products and services on our platform are not in line with what we stand for and we will take this very seriously.
6. Buying on our platform.
6.1
You may purchase any product or service offered by the brands on our platform by going through the ordering process on our website. By doing so, you enter into a direct agreement with the brand. We are not a party to this agreement. We facilitate reaching the agreement and making payment to the brand through our service, and we coordinate certain aspects of the performance of the agreement by the brand, but we are not responsible for the performance of the agreement by the brand, nor are we responsible for any products to be in stock or available.
6.2
This means that in case you have any complaints with regard to the product or service or the performance of the agreement by the brand, you must address this with the brand. Please do inform us of any complaints you have with regard to brands, so we can evaluate whether brands comply with their obligations under the terms of service for brands and belong on the platform.
6.3
Each brand has its own return policy. Please refer to this before making an order.
6.4
All prices on our website are including VAT and in EURO.
6.5
Payments are made upfront and are processed by our payment service provider Stripe. They support a large number of payment methods. In the ordering process you are directed to the Stripe tool, for which you need to accept their terms and privacy policy, to allow Stripe to arrange payment using your payment provider.
6.6
We will receive your payment in a separated account provided by Stripe and communicate this to the brand. We transfer payments to brands on a monthly basis, deducting a fee for our services and a payment processing fee. The brand will take care of shipping your product to you.
7. Rating system.
7.1
After each order from a brand, you have the option of evaluating the brand and the respective product or service. The rating system may only be used for this purpose.
7.2
Please provide truthful and factual information in each evaluation and do not make any insults or unreasonably disparaging statements. Please also report circumstances in direct connection with the respective order only.
7.3
It is inadmissible for brands to rate themselves or have others do it for them. As against the brands we reserve the right to remove such reviews.
7.4
If a brand feels that you have given an incorrect or unacceptable rating, it can contact us. If you do not want to change or withdraw the rating, Bluehouse may decide at its own discretion whether the rating will continue to appear on the platform, depending on what is reasonable.
7.5
If you violate these principles, you will compensate us for the damages this causes. In particular, you are obliged to indemnify us from third party claims that may be asserted against us due to an unreasonable evaluation.
8. We provide no warranties on the products and services offered by brands.
8.1
We require from brands that the products and services they offer and the information they provide are in conformity with the terms of service for brands and the documents referred to herein, in compliance with all applicable laws and not in violation of any law or third party rights. However, we cannot and do not guarantee or warrant this will be the case and have no obligation thereto, as we are an intermediary platform. We also can’t be held responsible for any damage that may be caused by using any products or services you received from brands. We expressly disclaim any liability in that respect.
8.2
If you have any complaints with regard to brands or the products or services they offer, please do inform us on [email protected] so we can evaluate whether brands comply with their obligations under the terms of service for brands and belong on the platform.
9. Intellectual property rights.
9.1
Subject to your compliance with these terms of service, we provide you with the right to access and use our platform to find information and products and services that relate to a conscious way of living. Please mention us as the source in case you share any information from our platform.
9.2
The name Bluehouse World, our logo and the different graphic elements of the style of our platform are protected by our intellectual property rights or those of our licensors. You may not use or register any or these without our express written prior permission, whether in the Netherlands or abroad.
9.3
It is prohibited to collect and use any listings, descriptions or prices of products or services offered on our platform or other data on our platform for commercial use by you or any third party, unless we expressly allow any use of specific content in writing.
9.4
Please inform us immediately if you notice anything on the platform that is in violation of any third party rights or laws ([email protected]).
10. Warranties on the platform.
10.1
We aim to keep our platform and services available to you on a continual basis, but maintenance work, security updates, or events or disruptions beyond our control may disrupt our services or your account during times. We do not guarantee or warrant that your use of the platform will be uninterrupted, timely, secure or error-free. We cannot be held liable for any loss or damage arising in connection therewith.
10.2
Our platform is available to you if you have a computer or device with internet access and an up to date internet browser. You have the obligation to take sufficient security measures with regard to your device and the software you use. Please note that we cannot be held responsible for the devices and software you use in making use of our platform, nor can we be held responsible for errors or loss or damage of data during transfer of files or data to our platform through computer networks or telecommunication facilities not controlled or operated by us.
10.3
To the maximum extent permitted by law, our platform and services are offered on an “as is” and “as available” basis without any warranty, express or implied. We reserve the right to make changes to our platform and services at all times.
11. Data protection and privacy.
11.1
Please refer to our privacy policy on how we process your personal data.
12. What we do if you breach our terms.
12.1
In case we have reason to believe you are violating, or have violated these terms of service or the community guidelines, we have the right to:
- remove your offers, posts, comments or other information or content from our platform;
- suspend your account;
- terminate your account.
We will inform you of the reason for such actions.
12.2
We shall not terminate an account until after we have notified you in writing of the violation. In case the violation is of such a nature that it may be corrected, we shall give you a reasonable term to do so, but as we have an obligation to look out for the interests of the platform and all brands and consumers using it, we will decide which nature the violation is.
12.3
We are not liable in any way for any damages that may result from the actions we take on the basis of your violation of these terms of service or the community guidelines.
13.Indemnification.
13.1
As you are using our platform to interact with others and to enter into legal relationships with brands, we require that you fully indemnify us and hold us harmless, to the maximum extent permitted by applicable law, against any third party claim and all damages or costs that we suffer, including reasonable attorney’s fees, in relation to (i) a breach of these terms of service or the documents referred herein, (ii) a breach of your agreement with a brand, (iii) an unlawful act, (iv) a violation of another person’s intellectual property or other rights or (v) a breach of any laws and regulations.
14. Limitations of our liability.
14.1
As a matter of prudent business practice, we limit our liability for any damages that may occur as a result of a breach in the performance of our obligations or an unlawful act attributable to us. To be precise, to the maximum extent permitted by law, our liability is limited to damages that are the direct and immediate result of a breach or unlawful act.
14.2
We are therefore not liable for indirect or consequential damages, such as those in the form of loss of turnover, loss of profit, interruption of business, loss of data, damage to data, and damage claims of third parties.
14.3
In addition, the amount of our liability is at all times limited to the amount paid out under our general liability insurance, or an amount of € 500.-, whichever is higher.
14.4
The limitations of liability do not apply in the case of intent or deliberate recklessness on the part of Bluehouse World.
14.5
Nothing in these terms of service affects your statutory rights and nothing in these terms of service excludes or limits our liability for any matter in respect of which it would be unlawful for us to exclude or restrict our liability. This may include (without limitation, depending on your country of residence): (i) death or personal injury caused by our negligence; and (ii) fraud or fraudulent misrepresentation.
15. The law that governs these terms and what we do in case of any disputes.
15.1
Our platform may be used all over the world, but we do not aim our platform or website at any specific countries. We therefore use one set of terms of service and these are governed by the laws of our home country, the Netherlands, with the exclusion of its conflict of law rules. The Netherlands is a member state of the European Union and our laws provide a high level of protection for consumers and data subjects. The applicability of the Vienna Sales Convention is expressly excluded.
15.2
Any dispute between us will be exclusively submitted to the competent court in Amsterdam, the Netherlands.
15.3
If you are a resident of another country than the Netherlands, you may benefit from mandatory provisions of the law of that country, including with regard to applicable law and competent court. Nothing in these terms of service affects your rights as a consumer and resident of your country to rely on such mandatory provisions of local law.
15.4
If you are a consumer resident in the European Union and wish to have more information on online dispute resolution, you can follow this link to the website of the European Commission: http://ec.europa.eu/consumers/odr/. This link is provided as required by Regulation (EU) No 524/2013 of the European Parliament and of the Council, for information purposes only. We are not obliged to and do not participate in online dispute resolution.
16. Changes to these terms.
16.1
We may change these terms of service or the documents referred herein at any time.
16.2
We will publish any changes on our website and in case of any changes that significantly affect your rights and obligations, we will inform you thereof by email at least 30 days prior to the changes coming into effect, giving you the right to review and save or print the revised document for later examination. You have the right to terminate your account during that period in case you find the changes to be unacceptable, but you may of course always terminate your account or subscription in accordance with these terms anyway.
17. Other formal legal provisions.
17.1
Should a provision of these terms and conditions become partially or fully ineffective, the other provisions shall remain unaffected. The ineffective provision is, in such a case, considered to be replaced by a provision that is effective and differs as little as possible from the content and scope of the original provision.
17.2
These terms of service also apply on behalf of our group companies, directors, employees, contractors and representatives that we engage in performing our services.
17.3
We may transfer our legal relationship with you and any of our rights or obligations that follow from these terms of service to any third party that will reasonably continue our platform. This may occur, for example, in case of a restructuring within our group of companies or in case of a merger or acquisition. Such transfer does not require your express permission, but you can always use your termination rights under these terms in case you do not find a transfer acceptable.
17.4
You may not transfer our legal relationship or any rights or obligations that follow from these terms of service to any third party without our prior written consent. This provision has effect under property law as determined in article 3:83 paragraph 2 of the Dutch Civil Code, which means that any transfer in breach of this provision will be null and void.