Colourunchie

GEEFT TERUG

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We hebben een retourbeleid van 30 dagen, wat betekent dat je 30 dagen na ontvangst van je artikel de tijd hebt om een retourzending aan te vragen.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the following address:

Am Schönblick, 17, Leonberg, Baden-Württemberg, 71229, Germany

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Germany, shipping your goods may take longer than expected.

You can always contact us for any return questions at [email protected].

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Certain types of items cannot be returned, like custom products (such as special orders or personalized items).

Helaas kunnen we geen retourzendingen van afgeprijsde artikelen of cadeaubonnen accepteren.

Uitwisselingen

De snelste manier om ervoor te zorgen dat je krijgt wat je wilt, is door het artikel dat je hebt te retourneren, en zodra de retourzending is geaccepteerd, doe je een afzonderlijke aankoop voor het nieuwe artikel.

European Union 3 day cooling off period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Terugbetalingen

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].