The entire Hemper production process is done using traditional textile techniques and materials from Nepal. The process begins in the mountains of the of the western villages of Nepal, where hemp has been handled for centuries. In these villages, rural families grow and harvest it. Then, it is boiled in order to obtain the inner fibers that are later attached to each other forming the yarn. The yarn is taken to Kathmandu, more in particular to a community of low-income families located in the neighborhood of Budhanilkantha. In these families, women are in charge of washing the yarn and get it prepared for crafting. When it is ready, using a traditional loom, the yarn is interlaced forming the fabrics. Later on, the process continues in Budhanilkantha, where tailors craft the final backpack. The main core where our backpack production takes place is in a community located in the neighborhood of Budhanilkantha, Kathmandu. This is the place where some of the workers live and most of them work. Recycled rice bags is used for the inner protection, that also shape and contribute to the durability and resistance of the bag. Hemp is one of the less polluting natural fibres, that is why focus on a product that contains a high percentage of this fibre. It does not need neither herbicides nor pesticides since it does not suffer from pest problems. Only 200-500 litres of water are used to produce 1kg of dried hemp. On the other hand, 10 times more is needed to produce 1kg of cotton. It is the plant with the most O2 regeneration power.
Shipping of the items are delivered between 5 to 15 working days.
If you have made a purchase, you can return it within 14 days without justification.
The period starts from the day you receive the package indicated at the time of purchase. In the event that several products from a single purchase are sent separately, the period will start to run from the day the last product was sent.
The return will be free, however shipping costs must be paid by you. The amount to pay is €16 (Return costs are different from the Delivery cost).
The amount will be refunded once we have received the product back and we have verified that it is in perfect condition. To proceed with the refund, we will use the same type of payment method used at the time of purchase. It make take from 5 to 10 days.
If the product is not in the same condition in which it was delivered, due to having suffered some damage or a decrease in its value, you can be held responsible for these damages. Therefore, we would appreciate if you would prepare the product in a sealed bag to avoid damage when returning it to the office.
If you have received your product but prefer another model, there will be no problem making the change, within 14 days. Simply proceed as with a return and then place a new order.
We will reimburse you for the difference in costs of the selected product once we have received the product and we have verified that it is in perfect condition.
If upon receiving the product it is not in the same condition in which it was delivered, due to having suffered some damage or a decrease in its value, you may be responsible for said damages. Therefore, we would appreciate it if you would put the product in a sealed bag to avoid damage when returning it to the office.
RETURNS OF DAMAGED PRODUCTS
If the product you receive has any damage, please feel free to contact us within 14 days. You can contact us through “Get Support” on our vendors Store. We will ask you to send a photograph showing the tare. The term will count from the day you received the order or it was received by a third party indicated at the time of purchase. In the event that several products of an order are delivered at separate times, the term will begin to run from the date the last product was received.
In the case of a tare or damaged products, both returns and exchanges will be free, including the cost of transport.